WHAT WERE THEY THINKING?

Over the last couple of years, I have had way too many patients come in with the same complaint: the feeling that the last clinic they went to treated them like a number or tried to sell them a care plan that didn't fit their needs. Initially, it frustrated me to hear what they had gone through. However, it eventually struck me that they confided in me after I had gained their trust. From the start of our relationship I had treated them as individuals, really listened to their needs, given them options for care and most importantly supported their decisions. I never used to think this approach was unique or extraordinary. I thought all Health care providers treated patients this way. My patients have made me reconsider. After 16 years of practice, I know I will never have all the solutions for every person who walks through my door, but I know I will always do the very best I can for them.